Delivery and Returns Policy

Home>Delivery and Returns Policy

At www.fantasylights.com we take immense pride in providing you with quality products and great service. Although problems are rare, they do occasionally occur. We have set out the following policies to protect our customers and give you piece of mind when shopping on www.fantasylights.com

Delivery Information

Delivery is free throughout Ireland when your order value is over €100.00 – below this there is a small delivery charge of €9.95 for orders under this amount. All orders are shipped through our network of delivery and distribution specialists.

Our aim is stock all the products listed on our website. Orders our dispatched within 48 hours of receipt and our shipped through our third partly distribution providers. To ensure a speedy delivery please provide all the relevant information, including a contact telephone number in case our drivers need directions.

You will need to sign for the goods so please ensure there will be somebody available to receive the goods.  You can always specify a neighbours address if you think you may be out on the day of delivery.

In the unlikely event that the product you order is temporarily out of stock then we will provide you with an estimated delivery date within 24 hours. Very large items may require some extra time for delivery. These items will be noted in the description of the product on our website.

If you order multiple items and a portion of your delivery is out of stock, we will ship the balance of the order free of charge as soon as the product comes into stock.

ORDER DAY (before 5pm)

Processing and Dispatch

Delivery Day

Monday

Tuesday

Wednesday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Friday

Thursday

Friday

Monday

Friday

Monday

Tuesday

Saturday

Monday

Tuesday

Sunday

Monday

Tuesday

 

Collection:

If you would prefer, you can also arrange to collect your goods from our showroom in Walkinstown, Dublin 12. All you have to do is click the collection box at time of checkout. Feel free to give us a call and let us know when you will be collecting. Our showrooms are open from 9pm to 5.30pm Monday to Friday and 10am – 2pm on Saturdays.

Our Collection Address is: Fantasy Lights Group, Unit 2, Mulcahy Keane Industrial Estate, Walkinstown, Dublin 12. Tel 01-4601052

Order Cancellations

If you have placed an order online and wish to cancel it, simply call our sales hotline on 01-4601052 and we will assist you provided your order has not shipped. If your order has already shipped we will be happy to assist and guide you through the returns procedure once you receive your product(s).

 

 

Returning a product

Every purchase made, whether large or small, is guaranteed by the Fantasy Lights Group.

If your product arrives damaged, please call us within three days of receiving the goods and we will arrange to collect them. It is important that you have all the details to hand when you call.

You can also change your mind and return the product to us for a refund. Just make sure that the product is in its original packaging, includes all instruction sheets and is fit for resale. However there may be a small collection charge. Please call our office on 01-4601052 for details.


You can also return goods by post or in person to the following address,

 

Fantasy Lights Group

C/O Online Sales Department

Mulcahy Keane Industrial Estate

Walkinstown

Dublin 12

Ireland

 

 

Damaged Items

It is essential to call our office as soon as you notice a product is damaged or faulty. Damages must be reported within 5 working days from date of receipt. If your product is damaged please call our hotline on 01-4601052 and have all the details of your purchase to hand.

Wrong Item Received

Although very unlikely, it can happen that you receive an incorrect product. In this case simply call or email our office with all of the order details and we will organise the correct product to be shipped immediately.

How To Contact Us

If you need any advice or help while shopping on www.fantasylights.com simply call our sales office on 01-4601052 or email us and we will help in every way we can.




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